TERMS OF PURCHASE
Terms & Conditions
e-Ranger is operated by e-Ranger Limited (Company No. 07173007). If you require our full address, please email firstname.lastname@example.org
1. REPRESENTATION OF GOODS
e-Ranger makes every attempt to accurately represent the products that we sell.
Product illustrations are only ever intended as a guide and may not be identical to the actual supplied goods, as the manufacturers may modify their products without notice. If a customer would like to ensure that a product has a particular feature or purpose that is not advertised in the description they are expected to contact our company.
Unfortunately, e-Ranger cannot guarantee that every description will be correct or complete. If a customer feels that a product’s description or picture is inaccurate or misleading, then they are expected to let our company know of their concerns, and we will do our best to correct it.
e-Ranger reserves the right to make any changes to an item’s description or illustration at any time, without notice.
2. ORDER ACCEPTANCE
2.1 General Acceptance
The acceptance of an order and the contract of sale will only ever be finalized upon notification of dispatch, which will be confirmed in the format of an e-mail. The contract of sale will only then be deemed as legally binding.
The acceptance will be deemed, for all purposes, to have been effectively communicated to our customers at the precise time e-Ranger forwards a dispatch e-mail. e-Ranger is not liable for customers failing to receive this e-mail; therefore it is the customer’s responsibility to ensure that their e-mail address is correctly logged upon checkout.
e-Ranger is entitled to take payment of an order, prior to the acceptance and the finalization of a contract. The removal or the earmarking of funds does not indicate our company’s acceptance to commence contractual relations.
Occasionally technical errors do occur, and e-Ranger reserves the right to cancel any transaction in which a product has been sold at an incorrect value.
2.2 Acceptance of a Customised or Personalised Order
Any order that contains personalised, customised, custom fit or any other type of product where an adjustment has been made, must be placed online. As all orders are placed online it is the customer’s responsibility to ensure that their design/modification is correct prior to creation, and e-Ranger cannot be responsible for any error that the customer may have made. Only text and graphics maybe used to customise goods, not symbols.
e-Ranger reserves the right to alter, adjust, modify, resize, crop or re-colour any image or text submitted to personalise an item. The modification will only ever be to improve the quality of the product.
3. SHIPPING INFORMATION
3.1 General Information
e-Ranger works in partnership with third party couriers – TNT, Parcel Force and Royal Mail. Our company has the discretion to send a customer’s parcel via any method, so long as it complies with our contractual obligations.
Parcels are dispatched from our warehouses Monday to Friday, within the working hours of 9am to 5:30pm. The delivery of an order will always occur on a weekday, Monday to Friday, unless a Saturday delivery service is confirmed upon purchase. Deliveries on a Saturday may incur an additional cost. Please note our couriers do not deliver on a Sunday. For customised or personalised goods please view paragraph 3.5.
A customer of e-Ranger is expected to sign for the goods how they receive them, therefore if a customer has not opened the box to check the contents inside they are expected to sign for the goods as unchecked. Equally if the boxed is damaged, they are expected to sign for the delivery as so, and upon inspecting the goods, if they are damaged they are expected to follow our company procedures as explained in paragraph 3.7.
3.2 UK Mainland (Excluding Highlands, Islands and Northern Ireland)
3.2.1 Mainland Delivery*
Delivery is normally made within 2 – 3 weeks. There may be occasions when we can offer a shorter delivery time but please contact us first to discuss.
Deliveries are made between the hours of 9am to 6pm on any working day
Customised goods, please view paragraph 3.5
3.2.2 Next Day Delivery
We do not currently offer next day delivery.
3.3 UK Highlands & Islands*
Orders to Highland or Island address must have “Highland & Islands” selected as the delivery method
If the order is placed without Highland & Island delivery method being selected, the carriage will added after checkout, in which the customer will be contacted in order to pay the outstanding balance.
There may be additional postage charges that is dependent upon the customer’s post code, this may be added after checkout if necessary, in which the customer will be contacted in order to pay the outstanding balance.
The charges depend upon how the third party courier classifies the customer’s post code, unfortunately we have no influence over the rate.
Deliveries to such areas are subject to delay, of which our company has no discretion to change nor can we be held responsible.
The average delay is approximately one to two days, therefore the standard delivery time is 4 to 6 working days.
The dispatch times may vary during peak times.
*Customised goods, please view paragraph 3.5
A delivery price can be supplied on request.
*Customised goods, please view paragraph 3.5
3.5 Delivery of Customised or Personalised Goods
Please note ALL shipping methods are available for these types of goods, however due to the extra processes involved, these orders take an additional one to two working days for dispatch and this maybe longer in peak times.
If a customisation/personalisation order is urgent, we will try our best to process the order; however this cannot be guaranteed. Please note the customer is required to contact our company directly in order to request such.
3.6 Delivery Failure or Non-Delivery
Our courier will attempt delivery, and if unsuccessful, will leave a calling card informing the customer of their attempt. Our company advises our customers to follow the instructions on the card, and if necessary our customers’ may contact our company in order to re-arrange delivery or resolve any problems they experience. We do recommend that our customers contact the courier company directly, prior to calling our own Shipping Department, as our powers are limited once the parcel is in the courier’s possession.
If a customer does not respond to the calling card within five working days, the parcel(s) will be returned to our warehouse and the customer will be liable for all postage costs. If the customer has not received a calling card by the last day, of the expected delivery dates, the customer is responsible for informing our company of this, to avoid the parcel(s) being returned. If the customer has not contacted us within this period, they may be liable for postage.
3.7 Delivery of Damaged Goods
e-Ranger endeavour to send orders safely, and to the satisfaction of our customers, however on occasions some orders arrive damaged due to transit. Our recommendation upon receipt of such items is that the customer signs for the parcel as damaged and contacts our returns department in order to arrange an exchange.
As a customer who receives a damaged item they are expected to contact our returns department within seven days of receipt. Please inform our company by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim. Please e-mail: email@example.com
IMPORTANT: e-Ranger expects our customers to inspect their delivered product within a reasonable amount of time; we do expect the goods to be inspected within seven days of receipt. Please be reminded that after this period, e-Ranger has the right to refuse any potential remedy.
3.8 Delivery of an Incorrect Item
e-Ranger attempts to ensure that every order is received in accordance with the customer’s request; however on occasions some orders are picked incorrectly due to human error of which our company is truly sorry.
As a customer who receives an incorrect item they are expected to contact our help department within seven days of receipt. Please inform our company by e-mail. We request an e-mail is sent, so that both parties have written confirmation of the claim.
Please email: firstname.lastname@example.org
IMPORTANT: e-Ranger expects our customers to inspect their delivered product within a reasonable amount of time; we do expect the goods to be inspected within fourteen days of receipt. Please be reminded that after this period, e-Ranger has the right to refuse any potential remedy.
4. CANCELLATION POLICY
The e-Ranger reserves the right to cancel any order, for any reason, at our own discretion without notice.
The customer may cancel an order up to seven days after receiving the goods, so long as the customer still possesses proof of purchase. If an order is cancelled prior to dispatch, no administration fees are usually incurred, however the customer should contact our help department as a matter of urgency. Unfortunately we are unable to guarantee cancellation, and this can only be guaranteed once the customer has received a confirmation e-mail from our help department.
Please email: email@example.com
If an order is dispatched prior to cancellation the customer is liable for postage. Goods that are being returned through a third party courier, of the customer’s choice, must be fully insured and possess a tracking report, as our company cannot be liable for damaged or lost parcels. Our company can arrange a return service, however we do charge £25.00* per parcel and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent wrapping, of which e-Ranger is not responsible to provide.
* The charge is subject to change, at the discretion of e-Ranger.
If the returning item(s) are insufficiently protected, we have the right to refuse any returned item. Any parcel(s) that are refused by e-Ranger will be returned to the customer’s billing address, and they will be expected to pay for the return carriage.
Please email e-Ranger at firstname.lastname@example.org or telephone 01476 592314 for a returns address if needed.
Only on receipt of the goods back to our warehouse will a refund be arranged. A refund usually takes fourteen days to process due to the banks, and our own administration processes.
IMPORTANT: If a customer contacts our company after the specified seven days, e-Ranger has the right assume that the order has progressed to completion. The customer will not have an automatic right to a refund.
5. REFUND POLICY
Merchandise purchased at e-Ranger may be returned to our warehouse within seven days from the date of delivery, provided that they are returned brand new, unused and in sufficient/original packaging, in order to claim a full refund, replacement or exchange. If the returning item(s) are insufficiently protected, we have the right to refuse the returned item. Any parcel(s) that are refused by e-Ranger will be returned to the customer’s billing address, and they will be expected to pay for the return carriage.
Personalised, customised, custom fit, or any other type of product where an adjustment has been made from the ‘norm’, at the customer’s request, is non-returnable. If personalised goods are returned they will be returned to the sender. Any parcel(s) that have to be returned by e-Ranger will be returned to the customer’s billing address, and they will be expected to pay for the return carriage. Unless there is a discrepancy in which the customer is expected to contact our returns department via e-mail.
Please email: email@example.com
The customer will be responsible for return postage, except in the instances of fault or order inconsistency, in which we will arrange our own courier’s to exchange the faulty or incorrect item.
If the goods are faulty, damaged or different from those ordered, please contact our returns department, within seven days of delivery. The returns department can be contacted via e-mail. On receipt of the customer’s e-mail our returns department may ask for a photograph, in order to provide a swift and acceptable outcome, this very often being an immediate exchange. Our exchange and collection service can only occur between the days of Monday and Friday, between the hours of 9am and 6pm, of which a time slot cannot be specified.
Please email: firstname.lastname@example.org
In instances of faulty or damaged goods our company reserves the right to return the purchased goods to the manufacturer, and we retain the right to await their response on how best to proceed with our customer’s complaint. The reason why we correspond with the manufacturer direct is to ensure that there are no repetitive faults or problems that either party should be aware off. We remain safety conscious throughout the returns procedure, to ensure reliability not only in our products, but also our customer’s trust in our service.
If the goods have been ordered in error or if the customer would like to return the goods for any personal reason we would be happy to refund the goods in full. Equally we can arrange a free exchange delivery*, on the return of the customer’s original order. To arrange a refund or an exchange the item(s) must be returned within seven days of original delivery.
*Standard delivery service only, any outstanding balances on products will have to be paid
Prior to returning the goods please contact our help department, to inform them of the reasons for return and to obtain the necessary authorization. The help department can be contacted via e-mail.
Please email: email@example.com
After receiving an authorisation email from our help department, please return the goods, via a recorded and insured delivery, to the address provided.
Our company can arrange a return service, however we do charge £25.00* per parcel and the goods must be fully protected for transit. If the customer has disposed of the original packaging they are expected to find alternative and equivalent wrapping, of which e-Ranger is not responsible to provide.
*The charge is subject to change, at the discretion of e-Ranger.
As a company, e-Ranger will endeavour to sort out any problem within five days of receiving the complaint.
IMPORTANT: Customers are required to retain proof of purchase, and be able to produce this upon request.
6. COMPLAINTS PROCEDURE
Our aim is to deal with any problems or concerns within five working days, however during peak times a response maybe delayed. In order to prevent any disappointment we recommend that any complaints are sent via e-mail, however we will happily respond to any letter in due course. In response to any complaint we will explain what actions we intend to take to resolve the complaint, and request any further information if necessary.
e-Ranger monitors all complaints, and logs any suggestions a customer may have. We use the information to identify what is causing persistent problems, in order to provide a positive outcome; or enforce a recommendation that would make other customer’s shopping experiences more pleasurable.
If a customer has a complaint or any recommendations, they are advised to contact our Customer Services Department.
Phone: 01476 592314
e-Ranger, or any other associated party, cannot be held responsible or liable for any kind of loss or damage that may result to the customer, or any other third party, through the use of any e-Ranger product or website.
The policy excludes the repair of products, which are faulty as a result of a manufacturer’s defect; however the product must remain within the warranty period.
e-Ranger does not intend to exclude or limit any type of liability that is protected by the Unfair Contract Terms Act 1977.
8.1 Credit/Debit Card Security
All financial transactions carried out with e-Ranger, take place using secure servers. All information is encrypted using state of the art SSL software. This software ensures that no third party can access our customer details.
All sites are scanned daily by an independent security company to detect and resolve any vulnerability.
All credit and debit card details are deleted immediately after being charged. If an order is placed online, the transaction details cannot be seen by any of our staff members.
8.2 General Information Security
e-Ranger is committed to protecting our customer’s privacy, we only use the information we collect from their shopping experience to process an order. We will only use the information that we collect about our customers lawfully, and in accordance with the Data Protection Act 1998.
8.3 Mailing List
Upon purchasing from e-Ranger, the customer has the option to opt-in and join our mailing list, as a result we use the e-mail address that they supply, to inform them of updated product information and special offers.
Please be assured that our customers can easily remove their e-mail address from the mailing list by selecting the ‘unsubscribe’ link on any mailing. Equally the customer can contact our help department, in order to remove their e-mail address; however they are required to forward a e-Ranger mailing e-mail to enable them to do this on the customer’s behalf.
8.4 More Information
What information do we collect?
When a customer creates an order we require the following information: their name, shipping address, contact number, e-mail address and credit/debit card details. The information allows our company to process the customer’s order.
How do we protect our customers’ information?
The personal information which we hold will be held securely in accordance with our internal security policy.
Please view paragraphs 8.1 – 8.2.
Do we sell our customers’ information?
e-Ranger does not sell any information about their customers. We will not forward any customer details onto any third party, at any time or for any reason, unless legally obligated.
9. We do not store credit card details nor do we share customer details with any 3rd parties
10. Modification of Terms and Conditions
e-Ranger reserve the right to modify our Terms and Conditions. The modifications will be effective on the date that we post the modified Terms and Conditions on our e-Ranger websites. The conditions are intended to be applied retrospectively. e-Ranger reserves the right not to provide notice.